Delivery & Customer Services

Little Greene is committed to providing the best quality paint and wallpaper and efficient customer service. Our delivery policy is highlighted below but if you have any further questions or require a delivery quotation before you place your order, please contact the customer service team on
0845 880 5855 (from UK) or +44 (0) 161 23 00 880 (from Overseas) or email mail@thelittlegreene.com.

Delivery
Payment Methods
Order Confirmation
Out-of-Stock
Returns Policy
Wallpaper Hanging Policy
On-Screen Colour Representation
Terms and Conditions

Delivery | Back to the top
Little Greene paints and wallpaper are delivered by courier. Under normal circumstances your order is processed and dispatched within 24 hours, so UK mainland deliveries within 2-3 working days from receipt of your order.

Deliveries are made 8.00am - 6.00pm Monday to Friday. No deliveries are made on weekends or Bank Holidays.

A specific delivery time cannot be guaranteed. Please bear this in mind when arranging to receive goods and appointments for decorators.

Please note our factory, warehouse and offices are closed between Christmas and New Year – no deliveries will be made during this period.

There is no standard delivery facility operating outside UK and mainland Europe, however if you have a specific request for a destination elsewhere please contact us by email stating the details of your order and delivery location. We will respond with a quotation if the delivery is possible.

Please note: All orders for UK delivery are processed in GBP and all orders for non-UK delivery are processed in Euros.

For mixed paint and wallpaper orders the wallpaper delivery charge will apply.

All paint deliveries must be checked on receipt to ensure the finish, colourway and tin size are correct. All wallpaper deliveries must be checked on receipt to ensure that design, colourway and batch numbers are correct and the same throughout each room lot. Little Greene cannot accept liability for complaints resulting from the hanging of papers from different batches.

Payment Methods | Back to the top
Little Greene accepts most major credit and debit cards. These can be used on-line in a secure environment. To pay by cheque please print off a copy of your shopping basket and send it with a cheque for the total value including delivery to Customer Services, The Little Greene Paint Company Ltd, Wood Street, Openshaw, Manchester M11 2FB. Cheques should be made payable to 'The Little Greene Paint Company Ltd'. We will despatch your order once the cheque has cleared (usually 7 working days). Payments by cash or postal order are not accepted.

Order Confirmation | Back to the top
Once you have submitted your order you will be sent an order confirmation e-mail that contains your unique order number.

Out-of-Stock | Back to the top
If any of the items you have ordered are out of stock you will be notified within 48 hours (excluding Friday pm to Sunday pm and Bank Holidays). Paint tin sizes may be automatically substituted to make up the required order for each individual item, at no extra cost to you.

Returns Policy | Back to the top
We check every can of paint before despatch and consequently errors are very few. Paints are made especially for your order and are non-returnable. We only accept returns of items if they are defective. All goods should be inspected on receipt. Damages or discrepancies must be noted on consignment documents and reported immediately to Customer Services on +44(0) 161 23 00 880 or email mail@thelittlegreene.com within 24 hours of receipt of the goods.

Our staff will arrange what is to be done about correction of any defect.

If you return damaged or defective goods, as detailed, within 30 days of delivery we will issue a full refund for the price paid. If the goods are not defective, you will be responsible for the freight charges and the costs of any other services provided to you in connection with your purchase. You are responsible for the safe and efficient method of returning the goods. Pending the return of the goods they must be kept in good condition. If goods are subsequently returned in a damaged condition, no refund will be made.

Liability is limited to the value of the goods supplied.

Wallpaper Hanging Policy | Back to the top
Little Greene cannot accept claims for paper hung in excess of one roll and then only where a fault could not reasonably be recognised before hanging. All claims must be supported by returned samples, labels and proof of purchase. No claims for hanging costs in excess of one roll will be accepted. Claims for adhesion problems will only be considered if Little Greene Ready Mixed Wallpaper Paste has been used in accordance with manufacturer’s instructions.

On-Screen Colour Representation | Back to the top
Computer screens cannot represent all paint colours or wallpaper colourways accurately or consistently. We recommend that you request a colour card or wallpaper samples and purchase paint sample pots before making your order.

Terms and Conditions | Back to the top
For the full terms and conditions please click here.